Get in touch

How to contact us while we’re closed to the public.

Explore our museum from home

We are closed at the moment while we update our galleries and displays. We hope to reopen in Spring 2022. Please check back here for updates, and in the meantime, enjoy our online events and resources.

In addition to being on Smartify, we are now able to accept booking requests for virtual presentations from primary school and general interest adult groups.

Email us at or call 020 3461 5545 for general enquiries. Our phone line is open Monday to Friday 10am to 4pm.

Collections enquiries

You can also email for queries on the museum’s collections or the Bank of England’s history.

When contacting us, please provide as much detail as possible (including images where necessary).

Please note:

  • for any genealogical enquiries or questions about our historical documents or records, please contact the Bank of England Archive
  • while we make every effort to make our collections available for all, we do not have a research room and cannot facilitate on-site visits to view objects
  • we do not provide valuations for banknotes.

Image requests

We provide images of objects from our collection free of charge for non-commercial use. Images can be approved for use in a commercial context by application to the museum. When you get in touch, let us know which object you wish to have an image of and its proposed use. Images of historic banknotes can be found on the withdrawn banknote guide and are subject to banknote reproduction guidelines.

Object loans for exhibitions

We're open to requests to borrow objects from the historic collection for the purpose of public display or exhibition. We recommend getting in touch with us as soon as possible to discuss objects and loan requirements. Speculative enquiries are welcome.
This page was last updated 18 October 2021

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